website terms & conditions
terms and conditions
By entering the site you agree to be bound by the following terms and conditions.
1. COPYRIGHT
The design and content of this website is protected by copyright. © Nash Watson Ltd. You may download and/or print available information for your personal use only. Reproduction of all or part of this website for any other purpose is strictly forbidden without the written consent of Nash Watson Ltd.
2. DISCLAIMER
To the best of our knowledge, the information contained within this website is accurate. Whilst we take reasonable care to ensure its accuracy, we cannot guarantee this and do not supply any warranty or representation of any kind in relation to the content.
Nash Watson Ltd reserve the right to change the information contained in this website (including these terms and conditions) at any time. Therefore each time you log onto this website, you must check for any such changes.
We cannot accept any responsibility for any damages, loss, or viruses arising directly or indirectly from the use of this website.
Any references to financial services or investments does not constitute any form of financial advice.
Nash Watson Ltd website contains links to websites provided by other organisations as well as embedded content (e.g. so-called iframes) of external websites (e.g. UK Property Shop, Google, Zoopla, etc). This does not imply endorsement of these sites. All external links and content embedded from external websites and displayed on Nash Watson Ltd’ website are provided for information only. We are not responsible for the content of external sites and accept no liability for information and material within them.
3. GENERAL DATA PROTECTION REGULATIONS (GDPR)
In accordance with the provisions set out in the General Data Protection Regulations (GDPR), we will hold all data provided as data controller. Details of how Your data will be taken, held and used is set out in Our privacy policy (“the Policy”) that is provided supplemental to these terms. A copy of the Policy can also be found on our website https://www.nashwatson.com/privacy-policy/. If you have any questions regarding the storage or use of the data please refer to the policy or direct the questions to Privacy, Nash Watson, 1 Conway Place, Hove, BN3 3DW or email home@nashwatson.com using the heading 'Privacy'.
4. HANDLING CLIENT MONEY
Nash Watson Ltd, trading as Nash Watson, has a segregated and ring-fenced client money account held with Barclays, Leicester, LE87 2BB. All client money, including rents and deposits, are paid by the tenant directly into the client money account. All relevant disbursements, including rent balance to the landlord, trade services, and commissions due to Nash Watson, are made from the client money account. Deposits are lodged with The Deposit Protection Service (DPS) from the client money account. If the tenancy is an introduction only, the landlord may lodge the deposit with a government authorised deposit protection scheme instead of Nash Watson doing so. Nash Watson Ltd has client money protection and is a member of Client Money Protect, membership number: CMP003294.
5. IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman Ltd
Milford House 43-45
Milford Street Salisbury
Wiltshire
SP1 2BP
01722 333 306
Please Note the Following:
You will need to submit your complaint to the Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
